AKA “Why should I use your service when I can buy that print cheaper from my local printer?”
We make our money by adding a small % margin onto the prices we’ve negotiated with of our preferred manufacturing partners.
Most businesses make their profits by supplying products or services that help you do something better (a vitamin), take away your pain (an aspirin), or prevent serious pain at a later date (a vaccine).
We provide both a vitamin and an aspirin.
Our software is specially designed to help you sell more prints than you would be able to independently (a vitamin) whilst our service takes away all the pain, time and costs associated with running the service in-house (an aspirin).
Specifically, the full scope of our services is as follows:
Free website and kiosk software
We provide all our print on demand software for free.
We don’t discriminate whether you are a National museum or a small regional gallery, everyone gets the same solution, for the same low price: £free.
Dedicated Print on Demand e-commerce
Our e-commerce software has been designed from the ground up to help you sell your images as custom fine art prints.
This is a crucial distinction when compared to traditional off-the-shelf e-commerce packages.
It is very difficult (read: extremely expensive and time consuming) to customise generic e-commerce software and elegantly transform it into supporting user-specified, custom print products.
Many clients have come unstuck here in the past before discovering our service.
In short, e-commerce systems designed to “box shift” single fixed items are unable to cope with the variety of size, substrate or product finishes your print customers demand. These systems aren’t designed to support an infinite range of product and delivery prices. They aren’t designed to integrate with a variety of different manufacturing partners. They aren’t fit for purpose and it is easy to squander a huge amount of time and money - destroying any potential ROI on future sales - attempting to shoehorn the required functionality into a solution which we will provide you for free of charge.
Ongoing software development & maintenance
All software requires ongoing development and maintenance otherwise it eventually corrodes and performance declines.
We continue to invest the majority of our time and money improving our software, creating new features, new applications and ensuring that you’re always using the latest available version.
Fully outsourced programme management
One we get hold of your hi-resolution digital images and the corresponding metadata we can then run your entire print on demand programme independently, without further managerial input required from your side.
We provide completely transparent reporting so that you can always see your entire order history, collect customer data or monitor analytics but if you wished to take a hands-off approach then we are a trusted partner that is experienced running print on demand programmes completely independently.
Free software upgrades for life
Whenever we launch a new product update, feature upgrade, or app then you will always automatically be upgraded, free from any charges.
It (should) go without saying that we don’t charge clients for server hosting.
Unlimited frontend website updates
If your main website or corporate branding changes in anyway then we will quickly update your print on demand website for free, ensuring the design for your sites remains coordinated.
Free design combined with unlimited marketing updates
Your offer will continue to evolve over the course of our partnership. You will want to introduce new images, set-up new exhibitions and refresh your online marketing to highlight these changes.
We are happy to design all the creative for these marketing campaigns and to implement all changes, for free of charge, as soon as you’ve signed-off the creative.
There’s no need for insourcing or paying for external designers, we take care of everything in house, for free.
Free merchant services
We fund all merchant services and payment processing directly, ensuring your margin isn’t eroded by incidental additional costs.
We have been supplying high quality fine art prints for over 7 years. It’s taken a long time but we now have a huge amount of domain expertise about the best print substrates, the best print machines, the best product options, purchasing prices, sizes and selling prices.
We have acquired a huge amount of data (from 100,000+ orders and millions of web visitors) to substantiate our recommendations. We are domain experts and we know from experience that our solutions and service will help you generate more sales than you could expect to achieve independently.
Aggregating orders to drive down product costs
We collate all our clients orders, across all our different websites, helping everyone to benefit from our economies of scale.
This allows our clients to source extremely high quality products at much lower prices than they would be offered directly.
Supplier and material sourcing
We acknowledge it’s possible to put ink on a piece of paper for a lot less than we charge.
You can buy a 6x4” photo print for as little as 3p online.
We aren’t operating in this space, we’ve no desire to compete here and we don’t think you should either. We don’t want to mass produce cheap prints using large format digital printers. We won’t ever sacrifice the quality of your finished products in order to make a few extra percentage points of margin.
This means we’ve invested a huge amount of time sourcing the world’s best fine art printers; ensuring we only supply your customers with the very highest quality products. It’s for this reason that we’re continually inundated with a huge amount of positive feedback.
Aggregating orders to drive down shipping costs
Our order volumes enable us to negotiate extremely competitive domestic and International shipping rates.
Many suppliers inflate their true cost of shipping, helping the cost prices of their products appear cheaper in comparison or simply increasing their overall margin.
We don’t inflate our shipping prices, passing it on at cost and even subsidising pricing when it turns out to be higher than our published rates.
Any printer can provide a great print as a one-off, the real test comes in consistently providing exceptional prints to every single customer. Over the years we’ve learned which fine art printers continually delight the end consumer and which frequently fail to impress.
We collate feedback from customers, continually looking to address any issues that might occur and closely monitor each of our suppliers to ensure that every one of your print is produced to the same standards when originally sampled.
Free image repro and colour management
We manually crop your image files and pay for all professional repro work to ensure the best reproduction results are achieved with every print.
This work is highly specialist and expensive but is included where required without charge.
We pay for all product samples and all colour match proof samples, without passing on any of these ongoing expenses.
Dedicated customer services
Our customer service team deals with every single customer service call, email and enquiry.
We provide 24/7 email and call centre support to all clients without charge.
Your customers can contact our call centre at anytime of the day and our specialist customer service team or answering service ensures their queries are handled instantly and professionally.
Driving traffic to your content
We have one of the most popular art websites in the UK and partnering with us immediately provides direct access to all these potential customers.
We work extremely hard on search engine optimisation to ensure the traffic received by our site continues to grow. We also run pay per click (PPC) campaigns to market your images without passing on any of these costs. Crucially, we don’t differentiate in terms of the profit you earn from an order that originated on your own online store or one of ours; you always earn the same profit regardless of where a transactions took place.
Evolving product offer
We’re continually testing new products, new print options and new partners to ensure your digital assets are working as hard possible.
We’re completely focused on helping our clients be as successful as possible selling physical reproductions of their digital images. This means not only must our software evolve but also our product options, sizes, substrates and finishes. Actively evolving the product offer is a core part of our service to ensure your images are always working as hard as they can.
Free refunds, replacements, re-deliveries and returns
We absorb all costs for any refunds, replacements, re-deliveries and returns.
We’re so confident about the quality of our products and the service we’ve designed to fulfil them that we no longer pass on these additional costs to our clients.
If there’s any problem with the delivery of a product then we will absorb 100% of these costs directly ourselves.